WARRANTY POLICY FOR SALES FROM THE UK

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NAVIGATOR Interface: No hidden clauses, no nonsense, just simple honesty.
 

Warranty:  

90 day functionality warranty (direct exchange).  Shipping costs to us paid by thecustomer and return costs will be paid by us.

The above is subject to the unit being returned in as new condition, and the problem being a Navigator functionality one, and not one where damage has been caused by the user. Under such a circumstance negotiation would take place in such a situation. 

Three (3) year parts and labour.   You pay shipping and send it to us for repair, and we will ship it back to you repaired at our cost subject to the same basic proviso. That we will honour our commitment subject to the Navigator not having had service work carried out by any other than ourselves, nor damage caused by the user. There are no user adjustments within the Navigator, and absolutely no reason why a user would need to open the Navigator or attempt a repair. This is an honest statement of fact, and irrespective of whatever reputable company a user purchases equipment from these provisos will form a part of their policy. We state it up front and in honesty.

 

         
Cable harness: 

Warranty:  All cable harnesses shipped from us carry a 90 day functionality
                        warranty.  Should a cable harness prove to be defective it will be
                       replaced.  

                  

                   Shipping costs to us to be paid by the purchaser.  
                       Return shipping costs to the customer will be paid by us.

Note:         All products returned to us should be insured by customer!   
                      We will ship the replaced product to the customer via 
                      First Class Mail insured with Delivery Confirmation.

 

Price Refund policies:

NAVIGATOR:     
                A FULL refund (including shipping charges) will be given for all 
                   units for a period of 30 days from the date of purchase subject

                   to the following we require the unit be returned in the same new

                   condition as when it was sent to the purchaser.  The returned unit

                   MUST be packaged adequately in order to eliminate carrier damage

                   as any marks, case or other damage would be charged for. Refund

                   will be paid immediately following our inspection of the returned unit.

                   After the initial 30 day period no refund will be given however our

                   warranty still applies.

Cable harness:   
                   NO refund.

SUPPORT TO NAVIGATOR SALES PURCHASED FROM EZE(UK):

All EZE(UK) sales are logged, and irrespective of any warranty we offer a personalised service. Under all circumstances we will support our customers if they have a genuine problem. It should be highlighted that we do not offer a who shouts loudest gets results first service. We treat each and every customer in exactly the same manner as they treat us.  UK telephone service support is available to customers as indicated by us in the product support information accompanying shipment, and within the user manual. Email support is personal as there are no robots in any section of our service, and such support has no time limit ie it is a lifetime support to the original purchaser of units purchased from EZE(UK). A full technical support is offered from our equipped workshop to both service, and cover both warranty and ongoing needs. This service extends to Navigator units sold on as long as the original purchasers name and purchase details are supplied.  Note that service to units beyond warranty are chargeable.

NON EZE(UK) NAVIGATOR SALES:

Please be aware that EZE(UK) only supports Navigator products purchased through this exclusive agency which includes Iceland, Eire, UK, and both Western and Eastern Europe.  All EZE(UK) sales are logged, and any Navigator or cable purchases not sold to the user by ourselves are not covered by EZE(UK) for support, servicing, warranty, or returns, which must be directed back to the supplier of origin.  

All Navigators and cable assemblies are sold as fit for purpose. However it is necessary for the purchaser of any equipment which interfaces to other equipment to ensure compatibility between them and to ensure that any connections made are checked prior to applying any power. Neither Rig Technologies, EZE(UK) or any persons associated with either accept any responsibility or liability for any loss arising from the failure on the part of the purchaser to check the installation.